Policies'n Procedures

In order for JG's to provide the best possible service for you, your pets and all our clients, the following applies.

PETS

It is imperative that all pets be up-to-date on vaccinations and proof of same submitted at time of Contract signing. JG's does not provide service for aggressive animals, those with a history of biting, or pets whose vaccinations are not current. All pets must wear identification tags while in our care. JG's welcomes disabled pets and/or those needing extra special care. Clients without doggie doors are accepted.

JG's will not agree to walking dogs off leash even at customer's request. We also follow the law and pick up after the dogs we walk. If at customer's request, pets are to be left unattended outdoors during visits, JG's is not liable for any loss, injury or damage that may occur as a result of this decision.

JOB SHARING

JG's does not accept job sharing (i.e. sharing pet sitting 'n home watch responsibilities) with client's neighbors or friends. Exceptions may be made for immediate family members.

BACK-UP SITTER

In the event of injury or illness of your assigned pet sitter, another JG's staff sitter will be assigned. It is JG's policy to ensure that your pets 'n home are never left unattended.

PAYMENT

Payment in full is due at contract signing or prior to start of first day of service along with a copy of your travel itinerary. Reservations for Thanksgiving, Christmas, New Years or for any period of time over two weeks and longer must be paid in full at time of booking.

CANCELLATIONS

24 hour notice is required.  If 24 hour notice of cancellation is given any funds deposited will be refunded in full. Any cancellation made after 7:00AM on the day of a scheduled service or series of services are non- refundable.

HOLIDAY CANCELLATIONS

Holiday cancellations made three weeks prior to first visit are refunded in full.  Holiday cancellations made two weeks prior to first visit are 50% refundable for entire schedule. Holiday cancellations made one week prior to first visit are 25% refundable for entire schedule. Holiday cancellations made less than one week's notice are non-refundable.

KEYS

All clients are required to provide 2 working sets of house keys at contract signing.